We are delighted that you have chosen a Hardy carbon/glass fibre rod. As an owner, you are entitled to take part in the Hardy Product Warranty and Repair Service. You must register your rod within 60 days of purchase. If not already done, register via the link below (account required).

Once registered, you are entitled for the lifetime of the product to repair or replacement (at our discretion) of damaged, broken or defective sections in accordance with these terms.

This service is in addition to your statutory rights covering manufacturing faults and mis-described goods. Please retain proof of purchase.

How much does it cost?

A handling and repair/replacement fee applies per claim. For current charges, see Warranty Charges below or contact customer service. Fees may change without notice.

Customers must retain proof of purchase.

Discontinued models may be replaced with a comparable rod at a discounted price.

How to make a claim

Send the rod (or remaining pieces) to the Hardy® Customer Service Department with a completed Warranty Repair/Replacement Form . Include proof of purchase if not registered.

Customer Services Department

Purefishing UK Ltd
2 Broadlaw
Silverton Court
Cramlington
Northumberland
NE23 7RY
Email: pfsalesuk@purefishing.com
Tel: 01665602771

Sending Broken Sections

For applicable rods: send bottom 10cm for tip sections, top & bottom 10cm for middle sections, and top 15cm for butt sections. Include model, length, line size, contact number, and delivery address.

• 
  Adswier Pike Teaser
  Artisan
  Artisan Double Handed
  Angel2
  Angel2 Double Handed
  Angel2 Smuggler
  Angel2 TE
  Angel
  Angel Double Handed
  Angel Smuggler
  Angel TE
  Carp Euro J
  Carp MHX
  Deluxe Classic Smuggler Fly
  Deluxe Classic
  Sovereign X Spin
• 
  Favourite Fly
  Gem
  Gem Salmon Fly
  Gem Smuggler
  Gem MkII
  Gem Salmon Fly MkII
  Gem Smuggler MkII
  Icelandic Fly
  Featherlite
  Sapphire Fly
  Featherlite Smuggler
  Marvel
  Zephyrus
  Marquis
  Origin
  Perfection Stillwater
• 
  Perfection Spin
  S&T Centenary Fly
  S&T Centenary Salmon Fly
  Salar
  Sirrus
  Sovereign
  Sovereign Spin
  Specialist
  Swift Mk1
  Swift Mk2
  Elite
  Ultralite
  Ultralite Travel
  Viscount

Further Information

You are responsible for shipping costs to the service department.

• Repair/replacement is at Hardy’s discretion.
• Replacement sections may vary in colour/material/spec.
• Lost or stolen rods are not covered.
• No consequential liability is covered.
• Applies only to the original owner.
  
  

If a valid claim is accepted, Hardy will repair or replace the rod but is not liable for additional loss beyond foreseeable consequences.

New Hardy reels carry a limited warranty (see leaflet or download below).

• Warranty covers defects for 5 years (or leaflet period).
• Applies alongside statutory rights.
• Register within 60 days online.
• Proof of purchase required.
• Original owner only.
  
  

Repair Costs

Non-manufacturing faults incur service fees covering labour, handling, and shipping. Parts are quoted separately. Replacement may be offered if repair is not possible.

How to claim

Send the reel with proof of purchase and completed form to the service department.

Covered by a 12-month statutory warranty against defects. Excludes wear, misuse, or neglect.

Making a claim

Return to place of purchase within 12 months, or directly with proof of purchase after that.