We are delighted that you have chosen a Hardy carbon/glass fibre rod. As an owner, you are entitled to take part in the Hardy Product Warranty and Repair Service. You must register your rod within 60 days of purchase. If not already done, register via this link.

Once registered, you are entitled for the lifetime of the product to repair or replacement (at our discretion) of damaged, broken or defective sections in accordance with these terms.

This service is in addition to your statutory rights covering manufacturing faults and mis-described goods. Please retain proof of purchase.

How much does it cost?

A handling and repair/replacement fee applies per claim. For current charges, see Warranty Charges below or contact customer service. Fees may change without notice.

Customers must retain proof of purchase.

Discontinued models may be replaced with a comparable rod at a discounted price.

How to make a claim

Send the rod (or remaining pieces) to the Hardy® Customer Service Department with your Name, Address, email and phone number included. We will match this information to the that provided in the rod registration.

Include proof of purchase if the rod purchase has not been registered.

Customer Services Department

Purefishing UK Ltd
2 Silverton Court
Cramlington
Northumberland
NE23 7RY
Email: pfsalesuk@purefishing.com
Tel: 01665602771

You are responsible for shipping costs to the service department.

• Repair/replacement is at Hardy’s discretion.
• Replacement sections may vary in colour/material/spec.
• Lost or stolen rods are not covered.
• No consequential liability is covered.
• Applies only to the original owner.
  
  

If a valid claim is accepted, Hardy will repair or replace the rod but is not liable for additional loss beyond foreseeable consequences.

New Hardy reels carry a limited warranty (see leaflet).

• Warranty covers defects for 5 years (or leaflet period).
• Applies alongside statutory rights.
• Register within 60 days online.
• Proof of purchase required.
• Original owner only.
  
  

Repair Costs

Non-manufacturing faults incur service fees covering labour, handling, and shipping. Parts are quoted separately. Replacement may be offered if repair is not possible.

How to claim

Please complete the Hardy Reel Warranty and Repair form and out customer service team will be in touch.

Covered by a 12-month statutory warranty against defects. Excludes wear, misuse, or neglect.

Making a claim

For reels purchased within 12 months, please return to the place of purchase. After 12 months you can return the reel directly to us with valid proof of purchase through this page.